From frustrating discussions to Win-Win collaboration
Mediation & Facilitation for teams
Words matter when we want both efficiency and well-being in our life
That is why I empower organisations with skills based on the principles of the proven models of Nonviolent Communication and Convergent Facilitation.
INVEST TIME NOW TO SAVE TIME TOMORROW
MEDIATION
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Your time investment will be approximately 5 hours
60 min. conversation to clarify challenges, my approach, intentions, and process.
45 min. empathic listening session for each of the two parts separately.
90min. mediation session together with both parties.
60m. Follow up with debrief, integration of the experience, and possible next steps.
Satisfaction survey
*The price will be set in accordance with the organisation’s yearly budget.
TRAINING
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Invest time now to save time in the future.
2,5 hour workshop
Introduction of principles and practice with real work life situations of conflict.
1-day workshop (Time investment of 8 hours)
Covers 2 chosen topics* from the 8 weeks of training for the unique client’s needs.
2 -days workshop 6 hours per day (Time investment of 12 hours)
Covers 4 chosen topics* from the 8 weeks of training for the unique client’s needs.
8-weeks course, once per week 3 hours (Time investment of 24 hours)
Complete training covering the 8 topics*
All options include resource materials and 2 hours follow up session after 3 months of completion.
Groups of max. 21 people
All options can be adapted to the client’s needs upon previous discussion. The price will be in accordance with the organisation’s yearly budget.
* See the FAQ section for the topics summary
FACILITATION
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Designed for each client’s unique needs, I will facilitate:
Decision making
Employee engagement & experience
Transformation and change management
Meetings efficiency
Community building
Generational and cross-cultural communication
*The price is open to review in accordance with the organisation’s yearly budget.
YOU WANT TO
Guide people towards solutions that integrate all needs
Keep people on track with the tasks at hand
Invite dissent and engage with it productively
Attend to power differences that often interfere with collaboration
Integration of the Inner Development Goals (IDGs)
framework
RESULTS FROM WORKING TOGETHER
Accountability & Self-Awareness
You will be able to articulate ideas, instructions, and strategies in a clear manner ensuring that sound decisions are made considering all factors.
Communication & Relational Intelligence
You will be aware of and consider others' emotions, needs, and concerns to facilitate better communication, build trust, and connection.
Leadership & Conflict Resolution
You will inspire and lead others by collaborating effectively, managing interpersonal relationships, and conflicts, finding mutually beneficial solutions.
Cross Cultural & Generational Relations
You will understand generational and cultural nuances, adapt communication styles, acquire diverse perspectives for effective communication.
Autonomy & Interdependence
You will generate new insights, as well as embracing innovation across teams. You’ll inspire shared goals by reaching common ground between ideas and people.
Resilience & Agility
You will bounce back from setbacks, adapt to new situations, and maintain mental well-being by being open to change in a dynamic environment.
Who is the Communication Ecologist
I am Sofia Mourato, a mediator, facilitator and interpersonal communication trainer for the workplace and beyond. I believe the quality of our communication determines the quality of our relationships with ourselves, others and, with all beings in our planet.
Compassionate, curious, confident. I love helping people translate their stories into facts and achievable requests.
What about communication skills. When I wanted to improve my communication, conflict resolution and collaboration skills, I did not know where to go.
My eclectic background. I have studied communication design, photography and cinema. I have been working for the last 15 years with companies spanning from 1 to 20,000 employees, in roles such as founder, producer, editor, project manager and internal & external communication.
My Aha moment. My network led me to a nonviolent communication mediator, which marked a turning point in my life, right when I needed one.
Agent of transformation. Now my mission is facilitating win-win outcomes through strategic mediation and collaborative communication for B Corps & purpose-driven organisations.
FAQs
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Nonviolent Communication (NVC) is a communication model developed by Marshall B. Rosenberg. It consists of four key steps:
Observation: Describe a situation without judgment.
Feelings: Express your emotions related to the situation using "I" statements.
Needs: Identify your unmet needs or values tied to your feelings.
Requests: Make clear, actionable requests to meet everyone’s needs.
NVC promotes empathy, active listening, and conflict resolution by fostering understanding and compassion in communication.
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When it comes to our interactions and practices these are the four foundation pillars of The Communication Ecologist communication’s approach:
Interdependence
We can recognise that our communication is not just a one-way process, but rather a dynamic interaction that involves multiple people and factors. By acknowledging interdependence, we can be more mindful of how our words and actions might affect others.
Sustainability
Effective communication can help to promote sustainable practices by educating and engaging stakeholders about the importance of environmental conservation and encouraging them to take action.
Diversity
Communication can promote diversity by facilitating understanding and empathy between different groups and cultures, promoting inclusive language, plus advocating for equal representation.
Regeneration
Communication can play a crucial role in promoting regeneration by encouraging innovative thinking and promoting sustainable practices that restore and renew natural resources.
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In the complete eight week training these are the covered topics:
Week 1 - How to just listen
Week 2 - How to stick to facts instead of stories
Week 3 - How to enjoy receiving and giving a “NO”
Week 4 - How to ask for what you want so you are more likely to get it
Week 5 - How to enjoy anger and conflicts
Week 6 - How to practice radical responsibility
Week 7 - How to give and receive effective feedback
Week 8 - How to say “sorry” and “thank you”
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The easiest way to know is to fill in the inquiry form and schedule a first 30 minutes complimentary call with me.
You can also email me directly sofia@thecommunicationecologist.com
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All TCE services are targeted both to teams and individuals. A fee range adjustment will be discussed during our first 30 min. complimentary call.
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All TCE services are available in three settings: online, in-person and hybrid. Whatever option fits your needs best.
I’m based in Amsterdam and available to work in all time zones with due planning.
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I am available to work without extra charges in Amsterdam only.
I am open to travel anywhere globally with covered travel, accommodation and per diem expenses.
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AFTER MEDIATION:
Included in my fee
Follow-Up Meetings: three thirty minutes periodic check-ins in the first 6 months to ensure resolution is maintained.
Feedback & Assessments: I collect feedback and assess resolution effectiveness.
Conflict Prevention: strategies to prevent future conflicts.
Resources: I share books, articles and videos.
Not included in my fee
Communication Skills: training to enhance communication abilities.
Mediation Support: I’m available for future mediation if needed.
Conflict Coaching: Personalised coaching for specific challenges.
AFTER TRAININGS:
Included in my fee
Practice: Conduct practice sessions and role-play scenarios with real-life examples.
Action Plans: Create customised plans for real-life application.
Self-Reflection: Promote self-assessment and journaling.
Resource Sharing: Share relevant articles, books, and resources.
Not included in my fee
Group Workshops: Organize support groups for shared experiences.
Advanced Training: Offer specialised training sessions.
Networking: Encourage participation in networking events or organisations for skill practice and connections.
AFTER CONSULTANCY:
Included in my fee
Implementation Guidance: Assist in executing recommended strategies.
Adaptation: Help adapt strategies to changing circumstances.
Documentation: Provide clear documentation of recommendations.
Resource Access: Share relevant tools and resources.
Feedback Loop: Establish a feedback mechanism for improvements.
Not included in my fee
Progress Monitoring: Regularly review progress and results.
Training & Workshops: Conduct training sessions for clients’ team.
Performance Metrics: Define and track key performance indicators.
Long-Term Planning: Assist in long-term strategic planning.
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Click the button BOOK A FREE DISCOVERY CALL or simply email me sofia@thecommunicationecologist.com
Thank you for being interested! I’m super excited to get to know who you are and what you need.
Are you still wondering about something else? You can email me directly sofia(at)thecommunicationecologist(dot)com, and I will reply to you within 24 hours.
Or, you can book a free 30 minutes discovery call HERE